Update on DOE Distributed iPads

The DOE is working hard to ensure students across New York City have the technology they need to learn remotely. As of March 25, 2020, the DOE began delivering internet-enabled iPads to students across the city. Please be patient, not all iPads have been distributed yet. When you get yours, please inform your child’s teacher. The following instructions should help you set up.

1. Double check that the iPad is connected to the internet.

All DOE iPads should come internet ready. If, however, for some reason the iPad is not connecting to the internet, help the student do the following:

  1. Go to the Settings app.
  2. Select Cellular.
  3. Turn on Cellular Data.
  4. Tap Cellular Data Options.
  5. Verify that LTE and data roaming are turned on.

If the student still has trouble connecting to the internet, they should call AppleCare Support for the NYCDOE at 1-800-919-2775. When prompted, enter the PIN: 692363 (NYCDOE). Note that they should ONLY call this number to ask about setting up their iPad or accessing learning applications. They should not call to check on the status of a device request. See iPad Distribution for information and timelines around devices.

2. Confirm their iPads have the correct applications installed.

In addition to standard iOS apps (Calendar, Clock, Photos, etc.) all DOE iPads should come with the following apps:

  • Adobe Acrobat 
  • Axis 360
  • Chrome 
  • Cisco Security 
  • CrowdStrike 
  • Flipgrid 
  • Freegal Music 
  • Google apps: Classroom, Docs, Drive, Gmail, Hangouts, Sheets, Slides, Translate 
  • Microsoft apps: Excel, OneDrive, OneNote, PowerPoint, Teams, Word
  • OverDrive 
  • Queens Library 
  • RBDigital 
  • SimplyE 

For security reasons, students cannot download apps to their iPads. They should have all of the above apps already installed, however, so if one of the above applications is missing, students should call the DOE Service Desk at 718-935-5100.

A note about Zoom: many schools have asked about adding Zoom to the iPads. The DOE will send out another announcement when a deployment approach has been solidified.

3. Help them sign into applications with the correct username and password.

  • For all Microsoft applications, students should sign in with their DOE student account. If they don’t know their account info, here’s how they can find it.
  • For all Google or G Suite applications, students should also sign in with their DOE student account.

More Information

As more guidance on helping students with connectivity becomes available, updates will be made on the Support Students with DOE iPads page on InfoHub.

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